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Patient Protocols for Your Appointment at MOCA Health Cannabis Clinic

We want to make your experience at MOCA Health Cannabis Clinic as smooth as possible. Here are some simple steps to follow for your appointment:

Booking your appointment:

• On this website (https://booking.mocahealth.com.au/), select a date and time that works for you.
• Pay for your consultation via credit card.

Medical history questionnaire:

• If you are a new patient, you will receive a link to complete a medical history questionnaire.
• This private and secure questionnaire helps your medical practitioner to understand your medical background. You won't need to complete it again for future appointments.

Your consultation:

• Prior to your appointment, you will receive a reminder email or text.
• At the scheduled time, one of our approved medical practitioners will call you from a private number. Please be sure to make yourself ready and available as your appointment is a consumable and thus can not be cancelled or rescheduled without 24 hours notice.
• The practitioner will have already reviewed your medical history and will handle any necessary paperwork, including applications for government approval if needed.
• Your prescription and any TGA approvals will be uploaded to the MOCA Health digital platform. Our admin team will then contact you to arrange payment for your medication. Please note that we cannot provide TGA approvals directly to patients.

Dispensing medication:

• Once you have made the payment for your medication, our admin team will coordinate with our partner pharmacy to dispense your prescription.
• Your medication will be shipped to your home via Australia Post.
• We will provide you with a tracking number for your shipment and keep you updated.

Repeat prescriptions:

• To arrange repeat prescriptions, please email our team at wellness@mocahealth.com.au.
• Please allow up to 10 days from the date of order and payment for your medication to arrive.

Follow-up appointments:

• Generally, your practitioner will want to see you for a follow-up appointment 6 weeks after your initial consultation.
• To book your follow-up appointment, visit https://booking.mocahealth.com.au/ and select a suitable date and time.
• Complete the booking form and make the payment to confirm your appointment.
• You will no longer need to complete the medical history questionnaire for follow-up appointments.

We hope these guidelines make your visit to MOCA Health Cannabis Clinic stress-free. If you have any questions or need assistance, feel free to reach out to us. We're here to support you on your journey to better health and wellness.